FAQ

Delivery cost depends on your delivery zone and your order amount — you'll see the exact fee calculated automatically at checkout.

We are online only with no retail store. But your wine will be delivered quickly. If it's super urgent, message us after the order and let us know.

Orders placed before 3 PM will be delivered the same day to the greater Seminyak, Canggu, and Denpasar area — in many cases within just 2 hours of ordering.

Orders placed after that will be delivered by starting 10 AM the following morning.For the rest of Bali, deliveries currently run once a day, at around 11 AM the following morning (soon moving to twice daily).

Deliveries to rest of Bali will happen once a day (shortly twice) at around 10 AM the following morning.

Unfortunately hotel and resort security wouldn't allow us in without being a guest. You can however, meet the delivery at the checkpoint. Please note that if you require delivery to a hotel or resort we will need to contact you to make a delivery arrangement. If we cannot contact you prior to dispatch we will need to cancel your order with full refund.

We can! Love a good BYO.

We try our best to keep it cold! However, due to the Bali heat we can't guarantee it will stay cold during delivery. Under these circumstances we suggest putting it in your freezer for 15 mins to get it down to the temperature you desire.

Our margins are already slim so that all our customers can get the best value for money. However, if you email ieuan@baliwinedirect.com with your order, we will arrange a discount code just for you.

Yes — we're open to partnerships with wedding organizers, restaurants, and similar businesses, and can offer special partner pricing.

Just email baliwinedirect@gmail.com with your details to get started.

Yes, we do! Bali Wine Direct is owned and operated by PT. Tri Dharma Dewata, distributing under their licenses.